Privacy Policy

• Identity details: name, phone number, email address, nationality, and government-issued ID details required for check-in.
• Booking details: stay dates, room preferences, special requests, number of guests, and booking history.
• Payment details: payment status, billing records, and transaction references (we do not store any card information).
• Operational logs: check-in/check-out timestamps, access logs, support messages, and communication records.

• To confirm and manage reservations.
• To process payments, refunds, and cancellation requests.
• To provide hotel services such as room allocation, housekeeping, and guest support.
• To send booking confirmations, invoices, policy updates, and service notifications through email, phone, or WhatsApp.
• To prevent fraud, investigate misuse, and protect guest and property safety.

We share data only when necessary for service delivery or legal compliance. This may include:

• Payment processors and invoicing providers.
• Technology service providers supporting our booking and hotel management platform.
• Law enforcement or regulatory authorities when required by law.

We do not sell personal information to third parties.

• Booking and billing records are retained for accounting, audit, and legal obligations.
• Guest profile data is retained while your account remains active and for a reasonable period after inactivity.
• Information that is no longer needed is securely deleted or anonymized.

• Access to guest data is restricted to authorized staff and role-based teams.
• We use encrypted connections, secure storage practices, and routine monitoring.
• Internal controls are applied to reduce unauthorized access, misuse, or accidental loss.

• You may request access to your personal data.
• You may request correction of inaccurate or incomplete data.
• You may request deletion of data, subject to legal and operational retention requirements.
• You may opt out of non-essential promotional communication.

Our website may use cookies and analytics tools to improve page performance, understand user behavior, and enhance booking experience. You can manage cookie preferences through your browser settings.

For privacy questions, data access requests, or complaints, contact our support team through the Contact page. Please include your full name and booking reference so we can process your request quickly.