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REFUND & CANCELLATION POLICY

Below are our general refund policies. Please note that different refund terms may apply to specific bookings. Kindly refer to your booking confirmation for complete details. If you are a travel agent, please refer to your contract or booking confirmation, as those terms will apply unless otherwise stated.

STANDARD REFUND/CANCELATION POLICY

For individual bookings of less than 5 rooms, and bookings not considered group tours, the following refund policy applies:
  • If cancelled at least 1 week prior to arrival, a full refund will be provided.
  • If cancelled within 48-24 hours before the arrival date, only 50% of the booking amount will be refunded.
  • In case of a no-show, no refund will be provided and 100% charges will apply.

GROUP BOOKING REFUND POLICY

For bookings of more than 5 rooms, our group booking refund policy will apply. If your group booking includes a pre-payment condition, the below refund policy may not apply.
Refund Terms:
  • If cancelled at least 4 weeks prior to arrival, a full refund will be provided.
  • If cancelled between 2-4 weeks before arrival, 85% of the booking amount will be refunded.
  • If cancelled within 1 week before arrival, 65% of the booking amount will be refunded.
  • If cancelled within 48-24 hours before arrival, only 50% of the booking amount will be refunded.
  • In case of a no-show, no refund will be provided.

PEAK DATES POLICY

During certain peak dates throughout the year, different refund policies may apply to all bookings. Please refer to your booking confirmation for further details. Applicable cancellation and refund policies are mentioned on the invoice sent to your email or WhatsApp.