GENERAL CANCELLATION POLICIES

Below are our general cancellation policies. Please note, different policies might apply to your booking. Please refer to your booking confirmation for further details. If you are a travel agent, please refer to your contract or booking confirmation for our cancellation policies. Those policies apply to all of your bookings unless specifically stated in your booking confirmation.

STANDARD CANCELLATION POLICY:

For individual bookings of less than 5 rooms, and bookings not considered a group tour, the following cancellation policy applies:

• If cancelled at least 1 weeks prior to arrival no cancellation fee will be charged.
• If cancelled within 48-24 hours before arrival date a 50% cancellation fee applies.
• In case of no show-up 100% will be charged and no refund will be provided.

GROUP BOOKINGS:

For bookings of more than 5 rooms our group cancellation policy will apply. If your group booking comes with a pre-payment condition the below cancellation policy will not apply.

Cancellation fee:

• If cancelled at least 4 weeks prior to arrival no cancellation fee will be charged.
• If cancelled between 2-4 weeks before arrival date a 15% cancellation fee applies.
• If cancelled between 1 weeks before arrival date a 35% cancellation fee applies.
• If cancelled within within 48-24 hours before arrival date a 50% cancellation fee applies.
• In case of no show-up 100% cancellation fee applies.

PEAK DATES POLICY:

On some peak dates through the year, different cancellation policies will apply to all bookings. Please refer to your booking confirmation for further details. Cancellation Policies are mentioned on invoice sent to your email or whatsapp.